I have used D& D before to have gravel delivered, 3 times to purchase mulch and once to purchase hydrangeas. Purchasing mulch (I hauled it with a small trailer) went well. Hydrangeas did well and are growing. The first time I had gravel delivered we scheduled a delivery time. They didn't show. When I called them they asked to schedule a time for the next morning instead. I have a pretty flexible schedule and understand that no one is perfect so I went ahead and scheduled and they delivered the next morning. The driver was not on time, but I was home anyway. The following year I called to order a large load of sand. When we discussed delivery options (it was currently a Wednesday) he said that they wouldn't be delivering Thursday or Friday this week and they were now closed on the weekends. I choose the following Monday for delivery. He wouldn't take payment over the phone and my schedule that week only allowed me to get to their store and pay on Friday. He assured me that was good and he would be expecting me Friday. On Friday, I packed up my family and drove to their location and there was a sign on the door that said "closed due to weather". It was a gentle sprinkling rain. I was disappointed that I made the effort. I called and left a message explaining the situation (why I hadn't been able to pay before my order was due to be delivered) and said I would be placing my order with another company and to please cancel my order. I got a phone call Monday morning from them asking why I hadn't paid for my order and did I still want it. When I explained that man seemed annoyed and was rude. I really would like to give this business a thumbs up. I love using local businesses and D & D is good for some things but I will never again place an order with them for delivery. I ended up using Randy at Kropp Trucking and Sand and saved $50 and experienced friendly service.
Last Summer I picked up one load of mulch, I told the guy who works there “ the one with a beard and long hair” I will be back to get one more, I came back 20 minutes before closing time he told me he put the Bobcat a way and he close for the day. I never went back again that was Horrible i will give them a zero star. now i am happy with Green Bay nursery baby.
Excellent service,period!People always have a problem with something,it’s usually stupid and it’s a waste of my time to read there reviews.The bottom line, they have the experience and the knowledgeable to help you out.I highly recommend them!
One star is too many! We ordered 6 yards of dirt to be delivered to our back yard. D&D gave us a waiver for our neighbor to sign saying they could drive through his yard, we had the waiver signed and ready for D&D. Delivery time was noon. They would call my wife at work and she would be right home to meet them. The delivery driver called my wife at 11am saying he was there and she needed to be there right away or he was just going to dump the dirt and leave. My wife mentioned that the time supposed to be Noon. He said he didn't care that he was there now. When my wife arrived home the driver informed her that it had rained yesterday and he refused to drive through the yard. My wife mentioned the signed waiver and he said he didn't care. The driver was extremely rude to wife for no apparent reason. We now need some stone and we won't be going with D&D. Horrible customer service!
Don't buy their topsoil if you want to seed. Tried theirs twice in past three years, weeds won't even grow in it! I just tried a different supplier, seeded a large shady area and had new grass growing in five days!
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