Music way too loud couldn't understand anything that the employees were saying our food was cold and they were the rudest people I've ever seen I will not be back with my family.
Just picked up my order. Ordered nachos with steak. Charged extra $2.00 for steak and there is 3 pieces of steak in my nachos. Ordered side of queso. Charged extra $2.25. Did not receive any queso. I live 20 minutes away and am not happy
Food was delicious however, I attempted to call in my order to make things easier as I wanted specific items to go with my taco kit. I was rudely told to order online twice or walk in and order which means a longer wait. So I arrived at the store, and due to other online orders I waited 10 minutes to be able to order my taco kit, 10 minutes is the amount of time it takes me to arrive. When I arrived it appears they are more worried about online than walk in service, the two people behind the counter were very unfriendly and rude, this seems to be a regular occurrence lately when we choose to enjoy Moe’s for dinner. We have been customers for 12 years, lately the service has been terrible. Yes I recommend the food, however I caution anyone that has to deal with the women behind the counter. Okay, if I remember correctly the rude one was Angie, May need to contact the franchise corporate headquarters.
Just tried calling in to place a carry out order. The woman who answered was annoyed I didn't order online. Said the only way to order was that way. She said "I guess I can place an online order for you". She told me to just come in and order. I am at work and wanted to have it ready for me by the time I got there. Rude customer service I will never go here again.
EVERY time I've been here the wait is unbelievably long and not because there are a bunch of customers. They just take forever. I only come here because my wife and kids like it. The food is fine but it's kinda pricey I would say and they are just SOOOO SLOW.
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